Refund policy
Return & Refund Policy
1. Made-to-Order Products (No Change-of-Mind Returns)
All posters are made to order and printed specifically for you.
Because the product is custom-produced based on your order, it is not eligible for return or exchange due to:
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Change of mind
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Ordering the wrong size or design
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Providing an incorrect address
This is in line with EU consumer law for custom-made goods (Distansavtalslagen 2:11).
2. Damaged or Defective Items
If your order arrives damaged, misprinted, or faulty, we will replace or refund it.
Please contact us within 14 days of delivery and include:
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Your order number
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Clear photos showing the issue
Once verified, we will send a replacement or issue a refund at no cost to you.
3. Incorrect or Missing Items
If you receive the wrong product, wrong size, or if an item is missing:
Contact us immediately.
We will investigate and send the corrected order as quickly as possible.
4. Non-Returnable Items
Because all items are made to order, we cannot accept returns for:
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Incorrect size, design, or address provided by the customer
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General dissatisfaction with colors or design
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Minor color differences (screen vs print variation is normal)
5. How to Request a Replacement or Refund
Email us at olvrbyexon@gmail.com with:
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Full name
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Order number
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Photos of the item and packaging
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A brief description of the issue
We’ll respond within 2–3 business days with next steps.
6. Shipping Costs
If the issue is caused by production or damage during shipping, we cover all costs.
In all other cases, the customer is responsible for shipping fees.
7. Contact Information
If you have any questions about your order, feel free to reach out: